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Frequently Asked Questions
Robin's Cleaning Company offers a range of residential cleaning services, including regular cleaning, deep cleaning, and move-in/move-out cleaning, tailored to meet the needs of our clients.
Yes, we offer flexible scheduling, including availability on weekends.
Yes, Robin’s Cleaning Company carries general liability insurance to protect both our customers and providers. Proof of insurance is available upon request.
Yes, we bring our own high-quality cleaning supplies and equipment. If you have specific products you’d like us to use, please provide them and let us know in advance.
General Questions:
You can easily book a cleaning service by contacting us via phone (224) 335-8557 or through our booking form on our website.
Robin's Cleaning Company serves Chicago's NW suburbs and surrounding areas. For specific inquiries about our service areas, please feel free to reach out to us.
No. If you would like to add extra areas/tasks outside of our checklist please contact us and we can discuss additional add-ons and the cost.
To secure your ideal cleaning time, we recommend booking at least a week in advance. If you need a last-minute clean, don’t worry—we’ll do everything we can to fit you in. Just reach out, and we’ll work with you to find a time that works best!
Service Related Questions:
Payment is processed only after the service is completed, and you are fully satisfied with your clean. However, we place a pre-authorization hold on your card 24 hours before the scheduled service. A valid card on file is required to confirm your booking and assign a provider to your job.
Our pricing is competitive and reflects the specific services you choose. We believe in full transparency, so there are no hidden fees. Payments are accepted via credit card only.
We understand that plans can change. If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can accommodate your needs.
Tipping is completely optional and not required. If you feel our team delivered exceptional service and wish to show your appreciation, you’re welcome to leave a tip.
Payment and Pricing Questions:
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